Privacy Policy

This Privacy Policy explains how DDL collects, uses, stores, protects and discloses personal information when you visit or interact with our website at https://ddl.co.za, contact us, submit an enquiry, request a quote, or use any of our online forms.

DDL is committed to protecting your privacy and processing your personal information lawfully, reasonably and transparently in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 4 of 2013.

 

1. Who We Are

DDL provides docking solutions, productivity doors, overhead sectional doors and related industrial products and services.

For purposes of this Privacy Policy, “DDL”, “we”, “us” and “our” refers to DDL and/or the business responsible for operating this website.

Website: https://ddl.co.za
Email: sales@ddl.co.za
Telephone: 011 393 1209 or 011 397 3946
Address: DDL Equipment, 234 Element Rd, Chloorkop, Edenvale, 1624, South Africa

 

2. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Your name and surname
  • Your company name
  • Your job title or department
  • Your email address
  • Your telephone or mobile number
  • Your location or business address
  • Information included in enquiry forms, quote requests or contact messages
  • Any other information you choose to submit to us

We may also automatically collect limited technical information when you visit our website, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time and date of visit
  • Referring website or search engine
  • Website usage and interaction data

 

3. How We Collect Information

We may collect your personal information when you:

  • Visit our website
  • Complete a contact form or enquiry form
  • Request a quote or product information
  • Contact us by email, phone or WhatsApp
  • Interact with our online content
  • Subscribe to updates or marketing communications, where applicable
  • Communicate with our team for sales, service, support or project-related purposes

 

4. Why We Use Your Information

We may use your personal information for the following purposes:

  • To respond to your enquiries
  • To provide product or service information
  • To prepare and send quotations
  • To communicate with you about your request
  • To provide customer service and support
  • To arrange consultations, site visits or project discussions
  • To improve our website, services and user experience
  • To keep internal records
  • To send marketing or promotional communication, where permitted
  • To comply with legal, regulatory or business obligations
  • To protect our website, business, systems and users from misuse, fraud or security risks

We will only process your personal information where we have a lawful reason to do so, including where you have given consent, where processing is necessary to respond to your request, where processing is required for business or contractual purposes, or where we are legally required or permitted to do so.

 

5. Marketing Communication

We may use your contact details to send you relevant product, service or business communication where permitted by law.

You may unsubscribe or opt out of marketing communication at any time by using the unsubscribe option provided in the communication or by contacting us directly.

We will not sell your personal information to third parties for their own marketing purposes.

 

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic and understand how visitors interact with our website.

Cookies are small files stored on your device when you visit a website. They help websites remember certain information and improve your browsing experience.

We may use:

  • Essential cookies required for the website to function
  • Analytics cookies to understand website performance and visitor behaviour
  • Functionality cookies to improve user experience
  • Marketing or tracking cookies, where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

 

7. Sharing of Personal Information

We may share your personal information with trusted third parties where necessary for legitimate business, operational or legal purposes. These may include:

  • Website hosting providers
  • IT support and website maintenance providers
  • Email and communication service providers
  • CRM, analytics or marketing platforms
  • Professional advisers, including legal, accounting or compliance advisers
  • Service providers involved in responding to your enquiry or delivering our services
  • Regulatory authorities, where required by law

We only share information where necessary and require service providers to handle personal information securely and responsibly.

 

8. Storage and Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration, disclosure or destruction.

These measures may include secure hosting, access controls, password protection, system monitoring, website security tools and internal data handling procedures.

While we take reasonable steps to protect your information, no website, email system or electronic transmission method is completely secure. You share information with us electronically at your own risk.

 

9. Retention of Personal Information

We will only keep your personal information for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

This may include retaining information for:

  • Responding to enquiries
  • Providing services
  • Record-keeping
  • Legal or regulatory compliance
  • Resolving disputes
  • Business administration
  • Protecting our legal rights

When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify or securely archive it.

 

10. Cross-Border Transfers

Some of our service providers, systems or digital platforms may store or process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place and that your personal information remains protected in accordance with applicable privacy requirements.

 

11. Your Rights

Subject to applicable law, you have the right to:

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate, outdated or incomplete information
  • Request deletion of personal information where legally permitted
  • Object to certain types of processing
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communication
  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the contact details provided in this Privacy Policy.

 

12. Information Regulator

If you believe that your personal information has not been handled lawfully, you may contact the Information Regulator of South Africa.

Information Regulator South Africa
Website: https://inforegulator.org.za/
Email: complaints.IR@inforegulator.org.za

13. Third-Party Websites

Our website may contain links to third-party websites, platforms or resources.

DDL is not responsible for the privacy practices, content or security of third-party websites. We recommend that you read the privacy policies of any external websites you visit.

 

14. Children’s Privacy

Our website and services are intended for business and general commercial use. We do not knowingly collect personal information from children.

If we become aware that personal information of a child has been collected without appropriate consent, we will take reasonable steps to delete or protect that information as required by law.

 

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or privacy practices.

The latest version will be published on this website with the effective date updated accordingly. Continued use of the website after updates are published means that you accept the revised Privacy Policy.

 

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

DDL
Email: sales@ddl.co.za
Telephone: 011 393 1209 or 011 397 3946
Address: DDL Equipment, 234 Element Rd, Chloorkop, Edenvale, 1624, South Africa